Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

Check-in

Check-in is from 3:30 PM until midnight.

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust]. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Europa-Park is closed from December 24-25, 2025, and from January 19-March 27, 2026. Rulantica water park is closed from November 17-27 and from December 24-25, 2025. Tickets valid for a one-day visit to Rulantica water park must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online. Entry to Europa-Park is limited and tickets must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online. Shuttle service to partner hotels and the Europa-Park entrance is provided.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Stop by the hotel's restaurant, Castillo, for dinner, or grab snacks at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is included.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Distances are displayed to the nearest 0.1 mile and kilometer.
Elzwiesen Nature Reserve - 0.2 km / 0.1 mi
Europa-Park - 1.3 km / 0.8 mi
Rulantica - 1.7 km / 1 mi
Taubergießen Nature Reserve - 1.8 km / 1.1 mi
Funny-World - 4.9 km / 3.1 mi
Apostelsee - 6.9 km / 4.3 mi
Europa-Park Golfclub Breisgau - 7.4 km / 4.6 mi
Naturschutzgebiet Taubergiessen - 7.8 km / 4.9 mi
Herbolzheim Swimming Pool - 9.4 km / 5.8 mi
Spring! Trampoline Park - 11.1 km / 6.9 mi
Southern Black Forest Nature Park - 14.7 km / 9.1 mi
Rhine - 14.8 km / 9.2 mi
Central-North Black Forest Nature Park - 15.7 km / 9.7 mi
Buhn Park - 15.9 km / 9.9 mi
Messmer Foundation - 16 km / 9.9 mi
The nearest airports are:
Strasbourg (SXB-Strasbourg Intl.) - 57.8 km / 35.9 mi
EuroAirport Airport (BSL) - 99.8 km / 62 mi
The preferred airport for Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar is EuroAirport Airport (BSL).

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• A car is not required for transportation to and from this property.
• Contactless check-out is available.

Hotel policies

General

• Professional property host/manager
• DEHOGA Umweltcheck
• Contactless check-out is available
• No rollaway/extra beds available

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.