Villa El Ensueño by La Casa Que Canta

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• Safety features at this property include a fire extinguisher and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned

Other details

Take advantage of the villa's room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Full breakfasts are available daily from 8 AM to noon for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Zihuatanejo Bay - 0.1 km / 0.1 mi
La Madera Beach - 0.6 km / 0.4 mi
Kioto Plaza - 1 km / 0.6 mi
Principal Beach - 1.2 km / 0.8 mi
Archaeological Museum of the Great Coast - 1.3 km / 0.8 mi
Municipal Market - 1.4 km / 0.9 mi
Fisherman's Walk - 1.6 km / 1 mi
Zihuatanejo Pier - 1.7 km / 1.1 mi
La Ropa Beach - 1.8 km / 1.1 mi
Virgin of the Tree - 1.9 km / 1.2 mi
Playa Contramar - 2 km / 1.2 mi
Contramar Beach - 2.5 km / 1.6 mi
Las Gatas Beach - 3.6 km / 2.2 mi
Riscal Beach - 5.4 km / 3.3 mi
Vista Hermosa Beach - 8.7 km / 5.4 mi
The preferred airport for Villa El Ensueño by La Casa Que Canta is Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 12.8 km / 7.9 mi

• Children 15 years old and younger are not permitted at this property.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.
• Property requires all guests aged 16 and up receive on-site PCR COVID-19 testing (USD 175 per person, per stay).

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• Onsite COVID-19 testing (PCR) is available
• Minimum age for COVID-19 test requirement: 16
• Property uses a professional cleaning service
• Onsite COVID-19 testing (Antigen) is required
• Onsite COVID-19 testing (Antigen) is available
• Children not allowed
• Contactless check-in is available
• Essential workers only - NO
• Onsite COVID-19 testing (PCR) is required
• No rollaway/extra beds available
• By ocean
• Beach nearby
• No elevators

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: USD 200 per night
• Service fee: 10 percent
• COVID-19 testing fee (PCR screening): USD 175 per person, per stay.
• COVID-19 testing fee (antigen/rapid screening): USD 35 per person, per stay.

We have included all charges provided to us by the property.