Select a currency
Home
Travel
Company
Reservation lookup
AUD
1800 244 400 INTL. +61 3 8827 0770
© 2025 Online Travel Group

Sign in or create an account and get access to member only exclusive rates

Register
Hotel Puerta América

Hotel Puerta América

Madrid Madrid
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:

  • Swimming pool

Create lifelong memories at Hotel Puerta América, where family adventures begin and smiles are guaranteed for every age, you'll be within a 5-minute drive of Bernabéu Stadium and Movistar Arena. This family-friendly hotel is 9 minutes drive to Gran Via and 15 minutes drive to Royal Palace of Madrid.

Ideal for families, our rooms come with complimentary high-speed WiFi, air conditioning, deep soaking bathtub, a private bathroom with premium toiletries, complimentary daily newspaper, room service and daily housekeeping, rollaway beds and extra space for little ones. Conveniences include bathrobes, an in-room safe, a desk, a phone and wheelchair-accessibility.

See all nearby hotels

Property Details

Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Long-term parking (surcharge)
  • Wheelchair accessible
  • Babysitting or childcare (surcharge)
  • Express check-in
  • Number of meeting rooms - 5
  • Wheelchair-accessible registration desk
  • Free wired internet
  • Free WiFi
  • Number of bars/lounges - 2
  • Number of poolside bars - 1
  • Designated smoking areas
  • Garden
  • Free newspapers in lobby
  • Tours/ticket assistance
  • Wedding services
  • Rooftop terrace
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • Business center
  • Multilingual staff
  • Conference center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Library
  • Outdoor seasonal pool
  • Safe-deposit box at front desk
  • Number of coffee shops/cafes - 1
  • Snack bar/deli
  • Laundry facilities
  • Elevator
  • Self parking (surcharge)
  • Fitness facilities
  • Terrace
  • Concierge services
  • Year Built - 2005
  • Number of buildings/towers - 1
  • Total number of rooms - 315
  • Number of floors - 12

Check-in

Check-in is from 3:00 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Other details

Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.

Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
National Auditorium of Music - 1.4 km / 0.9 mi
San Camilo Hospital Quirón - 1.6 km / 1 mi
Golden Mile - 1.7 km / 1.1 mi
Paseo de la Castellana - 1.8 km / 1.1 mi
Parque de Berlin - 2 km / 1.2 mi
Calle de Alcalá - 2.1 km / 1.3 mi
U.S. Embassy - 2.1 km / 1.3 mi
Azca Financial District - 2.1 km / 1.3 mi
ABC Serrano - 2.3 km / 1.4 mi
Arturo Soria Plaza Shopping Center - 2.5 km / 1.6 mi
Sorolla Museum - 2.5 km / 1.6 mi
Movistar Arena - 2.5 km / 1.6 mi
Nuevo Teatro Alcala - 2.6 km / 1.6 mi
Bernabéu Stadium - 2.6 km / 1.6 mi
El Corte Inglés - 2.8 km / 1.7 mi
The preferred airport for Hotel Puerta América is Adolfo Suarez Madrid-Barajas Airport (MAD) - 11.4 km / 7.1 mi

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June 23 to September 15.
  • Pool access available from 11:00 AM to 8:00 PM.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Contactless check-out is available
  • Cashless transactions are available
  • Property does not offer onsite COVID-19 testing

Pets

  • Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day
We have included all charges provided to us by the property.

Other charges

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Avenida de America, 41 or, Madrid, Madrid 28002, Spain
See all nearby