Indulge in a world beyond ordinary at Grand Hyatt Hangzhou, where luxury is not just a promise but a lifestyle, steps from West Lake and within a 10-minute walk of Broken Bridge. This luxury hotel is 4 minutes drive to Wulin Square and 4 minutes drive to Wushan Night Market.

Experience ultimate opulence featuring room service, deep soaking bathtub, daily housekeeping, mini-refrigerator, air conditioning, complimentary daily newspaper, a private balcony and a flat-screen TV, designer amenities and bespoke touches. Conveniences include an in-room safe, bathrobes and a desk.

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Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dry cleaning/laundry service
Gift shops or newsstand
Train station pickup (surcharge)
Wheelchair accessible (may have limitations)
Banquet hall
Ballroom
Wheelchair-accessible concierge desk
Vending machine
Airport transportation
Number of meeting rooms - 1
Wheelchair-accessible registration desk
Limo or town car service available
Free WiFi
Number of bars/lounges - 1
Spa treatment room(s)
Health club
Number of indoor pools - 1
Bicycle rentals nearby
Free newspapers in lobby
Tours/ticket assistance
Wedding services
Full-service spa
Airport transportation (surcharge)
Wheelchair-accessible on-site restaurant
Luggage storage
Porter/bellhop
Business center
Multilingual staff
Conference center
24-hour front desk
Breakfast available (surcharge)
Number of restaurants - 5
Wheelchair-accessible meeting spaces/business center
Spa services on site
Smoke-free property
Safe-deposit box at front desk
Number of coffee shops/cafes - 1
Sauna
Laundry facilities
Hiking/biking trails nearby
Steam room
Free self parking
Elevator
Conference space
Fitness facilities
Hair salon
ATM/banking
Concierge services
Year Built - 2004
Total number of rooms - 388
Number of floors - 8

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

Other details

Grab a bite at 28 Hubin Road 湖滨28, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Distances are displayed to the nearest 0.1 mile and kilometer.
West Lake - 0.1 km / 0.1 mi
Broken Bridge - 0.7 km / 0.5 mi
Beishan St - 0.8 km / 0.5 mi
Wulin Night Market - 0.9 km / 0.5 mi
No.2 Park - 0.9 km / 0.6 mi
Xihu Tiandi - 1 km / 0.6 mi
Former Residence of Sha Menghai - 1 km / 0.6 mi
Hangzhou Jiali Center - 1.1 km / 0.7 mi
China Academy of Art - 1.3 km / 0.8 mi
Wushan Night Market - 1.5 km / 1 mi
Si Cheng Church - 1.5 km / 1 mi
Liulang Wenying Park - 1.7 km / 1.1 mi
Zhejiang University First Affiliated Hospital - 1.9 km / 1.2 mi
Wushan Square - 2 km / 1.2 mi
Baochu Pagoda - 2 km / 1.2 mi
The preferred airport for Grand Hyatt Hangzhou is Hangzhou (HGH-Xiaoshan Intl.) - 29.9 km / 18.6 mi

Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Parking height restrictions apply.
Cashless payment methods are available for all transactions.

Hotel policies

General

Property does not require health documentation at check-in
Professional property host/manager
Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
Parking height restrictions apply
Cashless transactions are available
Property does not offer onsite COVID-19 testing

Pets

Pets not allowed

Other charges

Fee for buffet breakfast: approximately CNY 198 per person
Airport shuttle fee: CNY 550 per vehicle (one way)
Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

28 Hu Bin Road, Hangzhou, Zhejiang 310007, China

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