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Ambassador at Grand Velas All Inclusive

Ambassador at Grand Velas All Inclusive

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
Elevate your game with a stay at Ambassador at Grand Velas All Inclusive, where championship courses meet five-star hospitality, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. This all-inclusive hotel is 15 minutes drive to Tres Rios Ecopark.

Tee off in style with a private bathroom with premium toiletries, premium bedding, a private pool, jetted bathtub, a private balcony, cable & satellite channels, daily housekeeping and complimentary daily newspaper, golf course views and club storage. Conveniences include an iron and ironing board, an in-room safe, a desk, a phone, wheelchair-accessibility and bathrobes.

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Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 4 hot tubs, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

  • Beach volleyball on site
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Proposal/romance packages available
  • Beach yoga on site
  • Ziplining nearby
  • Babysitting or childcare (surcharge)
  • Parking (limited spaces)
  • Free reception
  • Pool umbrellas
  • Conference space size (meters) - 8505
  • Limo or town car service available
  • Sailing nearby
  • Free WiFi
  • Scuba diving nearby
  • Number of bars/lounges - 6
  • Number of poolside bars - 3
  • Number of hot tubs - 4
  • Designated smoking areas
  • Number of beach bars - 2
  • Number of outdoor pools - 3
  • Braille or raised signage
  • Number of swim-up bars - 3
  • Number of indoor pools - 1
  • Water skiing nearby
  • Internet access
  • Tours/ticket assistance
  • Internet access - wireless
  • Fitness classes on site
  • Wheelchair-accessible on-site restaurant
  • Parasailing nearby
  • Multilingual staff
  • Conference center
  • Ecotours on site
  • Laundry facilities
  • Children's club (free)
  • Elevator
  • Fitness facilities
  • Supervised childcare/activities (free)
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Ballroom
  • Free grocery shopping service
  • Wheelchair-accessible concierge desk
  • Beach umbrellas
  • Meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Windsurfing nearby
  • Skydiving nearby
  • Arcade/game room
  • Hiking/biking trails on site
  • Picnic area
  • Garden
  • Free use of nearby fitness center
  • Free newspapers in lobby
  • Wedding services
  • Full-service spa
  • Beach towels
  • Boat tours nearby
  • Yoga classes/instruction on site
  • Free bicycles on site
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Miniature golf on site
  • Off-street parking
  • Cave exploring/spelunking nearby
  • Private picnics
  • Couples/private dining
  • Children's toys
  • Children's games
  • Luggage storage
  • Billiards or pool table
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Number of restaurants - 8
  • Spa services on site
  • Snack bar/deli
  • Sauna
  • Children's pool
  • Steam room
  • Free beach cabanas
  • Free self parking
  • Conference space
  • Kayaking on site
  • Terrace
  • Beach sun loungers
  • Computer station
  • Hair salon
  • Pool sun loungers
  • ATM/banking
  • Conference space size (feet) - 91548
  • Pilates classes on site
  • Concierge services

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Additional fees apply for connecting/adjoining rooms and are subject to availability.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a smoke detector
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Regional cuisine at Chaka, one of the hotel's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen? This hotel has 91548 square feet (8505 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Playa Xcalacoco - 2 km / 1.2 mi
Chun-Zumbul (diving site) - 2.2 km / 1.4 mi
Tres Rios Ecopark - 3.6 km / 2.3 mi
Punta Esmeralda Beach - 4.7 km / 2.9 mi
Gran Coyote Golf - 4.8 km / 3 mi
El Camaleón Mayakoba Golf Course - 4.8 km / 3 mi
28 de Julio Square - 7.1 km / 4.4 mi
Guadalupe Church - 8.5 km / 5.3 mi
Playa 88 - 8.7 km / 5.4 mi
Playa Avenida Colosio - 8.9 km / 5.5 mi
Temazcal Natura - 9.2 km / 5.7 mi
Mamitas Beach - 9.4 km / 5.9 mi
Playa del Carmen Main Beach - 9.5 km / 5.9 mi
Plaza Las Americas - 9.6 km / 6 mi
Mario Villanueva Stadium Madrid - 10.1 km / 6.3 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 42.9 km / 26.7 mi
Cancun Intl. Airport (CUN) - 49.8 km / 30.9 mi
Tulum Intl. Airport (TQO) - 114.2 km / 70.9 mi

  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Contactless check-out is available
  • Onsite COVID-19 testing (PCR) is available
  • No rollaway/extra beds available
  • Free onsite COVID-19 testing (Antigen/Rapid) is available
  • Cashless transactions are available
  • Contactless check-in is available

Pets

  • Service animals not allowed
  • Pets not allowed

Other charges

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

, Playa del Carmen, QROO , Mexico
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Internet access - wireless
Free self parking
Number of restaurants - 8
Children's pool
Number of swim-up bars - 3