ALDEA TULUM

Check-in

Check-in is from 3:00 PM until 6:00 PM. Guests must be at least 20 to check-in.

There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 7 days before arrival with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and debit cards; cash is not accepted
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• Safety features at this property include outdoor lighting

Other details

Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Dos Aguas Park - 0.1 km / 0.1 mi
Hospital de Tulum - 0.6 km / 0.4 mi
Hunab Lifestyle Center - 2.1 km / 1.3 mi
Jaguar Park - 2.2 km / 1.4 mi
Temple of Doom - 2.5 km / 1.5 mi
Cenote Calavera - 2.5 km / 1.6 mi
Holistika Art Walk - 2.8 km / 1.7 mi
Tulum National Park - 3.3 km / 2.1 mi
Tulum Tower - 3.4 km / 2.1 mi
Tulum Mayan Ruins - 3.7 km / 2.3 mi
Jaguar Viewpoint Tulum - 4.2 km / 2.6 mi
Casa del Cenote - 4.3 km / 2.7 mi
Temple of the Frescoes - 4.3 km / 2.7 mi
Temple of the Descending God - 4.3 km / 2.7 mi
Gran Cenote - 4.4 km / 2.7 mi
The nearest major airport is Tulum Intl. Airport (TQO) - 40.3 km / 25 mi

• Pool access available from 8:00 AM to 10:00 AM.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Property does not require health documentation at check-in
• Contactless check-out is available
• Private host property
• No front desk
• Contactless check-in is available
• Guest will receive an email before arrival 7 days
• Guests will receive an email with special check-in instructions
• Property does not offer onsite COVID-19 testing
• No elevators

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Breakage deposit: MXN 1700 per stay
• Cleaning fee: MXN 600 per accommodation, per stay (varies based on length of stay)
• A damage deposit of MXN 1700 will be collected before check-in.
• Deposit is payable by wire transfer and is due within 72 hours of booking the reservation.

We have included all charges provided to us by the property.